Bookmine is not just the most advanced Point of Sale and Mail
order fulfilment system available on the market today. In
addition it has all the tools you need, in a single integrated
package, to enable you to manage multiple opt-in targeted marketing
campaigns to your
customers, providing them with a valuable a service that also
keeps you in their mind when they think about books.
Every single day
Bookshops are presented with the unique opportunity to acquire contact email
addresses and interests from their walk-in customers that
could become the core of an ongoing, opt-in, marketing campaign.
This opportunity is as a direct result of paying the rent and
lighting on a high street premises. However the potential
pay-off is rarely realised because of inadequate computer
systems. No longer.
Bookmine can capture and manage all the customer data
required to take advantage of this rarely exploited opportunity.
Using the integrated marketing facilities in Bookmine Marketing
you can manage multiple marketing campaigns without it costing
you staff time and money. And it is all managed as part of your
daily operations. The promise to the customer is that they will only receive
information about latest releases in their stated
areas of interest. Bookmine will ensure the promise is met
- all as part of your normal daily routines.
Mail Order interface - mail order and
web order fulfilment.
Processing mail order sales such as sales generated from your
web site, phone orders and from purchase orders is quite
different to processing counter sales and requires more
sophisticated handling procedures. Counter sales are simple and
typically are completed in seconds or minutes. Mail order sales
can span over days where stock has to be physically located,
even ordered in to complete the order. This type of selling
requires sophisticated systems that will enable anyone to resume
the process when resources become available, sometimes days or
weeks after the original sale was started.
Bookmine provides you with all the facilities needed to track
orders and dispatch them efficiently, providing a full record of
the transaction. Default discounts can be applied automatically
and payment terms are recorded based on the customers account.
Stock that cannot be supplied can be placed on special order as
part of the invoicing process and the customer informed via
email of the status, all within the invoicing process.
And when it comes to dispatch Bookmine provides all the livery
for you. Parcel labels are printed with all your details
along with full invoices showing details of the items supplied
and status of items that could not be supplied at the time.
Never write out another label. The parcel labels from Bookmine
are customisable and display your address details and logos as
well as the dispatch address. You can provide your own message
that will be displayed on the label.
And Bookmine tracks the payments, enabling you to list payments
received and overdue for all or any subset of customer
Point Of Sale interface
The Advanced Point Of Sale interface enables counter sales to
be made easily. But making sales is only one of the roles that
can be carried out at this strategic location within your
business - the interface to your customers. A full lookup
service is provided so that any query can be answered
at the point of sale, not matter who is serving, including full stock and customer lookup.
This means that all customer enquiries can be completed with on
the spot without having to refer to other applications or staff.
Some capabilities at the POS:
-Full look up of any title using the intuitive search interface
that allows full and partial searches to be carried out on any
field or combination of fields.
-For example you could look up all titles currently in stock by
Hemingway, where there is an image for the item and the price is
between $23 and $33.00.
-List all items bought by a customer.
-Issue Gift Vouchers - fully tracked by Bookmine.
-Lookup customers rewards
-Direct lookup of over 5 million records on Bookfind online - import
the record if found and place a
special order for it, without leaving the POS interface.
- Single click check of price and availability on Titlepage of
Our interface is optimised for use with touch screens and a
variety of pos equipment. Most likely your existing hardware
will work perfectly with our software.
Customer Relationship Management
-Full Customer/Contact and Supplier relationship
-Includes unlimited contact phone numbers, email addresses,
-Incoming and outgoing Email is automatically linked to customer
and supplier records, building full, easily accessible
communications histories over time. Finding any activity relating
to a customer or supplier is a matter of a few clicks. Most
enquiries solved on the spot, by any staff member.
-The expert enters the data - everyone gets to use it making them an expert too.
-Unlimited free text information stored with each record.
Unlimited keywords to categorise customers.
-Current financial status (Credits/Debts) displayed and updated
as you scroll between records. Drill down for full
-Colour coded buttons alert you and your staff to specific
-View all interactions with any person at the click of a button.
Link files of any type with client's records for subsequent easy
retrieval and viewing.
-Automatic check for matching records prevents inadvertent
duplication of client records. Merge facility allows you to
consolidate client's details from several records into a single
record. All Australian postcodes and states auto inserted to aid
data entry. Generate new domestic and international entries as
Intuitive Searching on any combination of fields
How many times have you wanted a report that you know is
possible from your data but have no way of listing it due to
search and display limits of your computer management system. Bookmine's intuitive
enables you to retrieve records using full or partial information
from hundreds of fields. Rapidly display customers, inventory
items, catalogue items and emails using any snippet of
information from any combination of fields, in any location
within the fields.
Here are just a few examples of searches you could perform:
-- Find all customers of a given type or types who have
specified interests and are waiting for a specific book.
-- Display all items supplied by a specific supplier that are
currently on hold.
-- Display all items that are currently online, where there are
less than 2 copies on hand, supplied by Allen and Unwin with a
price range between 20 and 40.
-- Show all stock items that are online, with price greater
than $50 but that do not currently have an image (use to enhance
online listing selectively).
-- Display all customers who have bought more than $100 worth
in the past 12 months who are interested in Crime Fiction but
who are not on the Crime Fiction mailing list.
The combinations of searches are almost endless, limited only by
your requirements. And once you find the records you can drill
down using the onscreen dynamic reports, to further examine the
results. For example you may want to list or remove all the
gardening books on your online shop. Simple. Just use the bulk
add/remove to online commands.
Results can also be output in standard reports or exported in
almost any format (such as Excel, CSV, ONIX, UIEE and any other
flat file format) using the fully configurable output templates.
This enables you to define which fields are output, the order
they are output in, and specify pre and post tags to suit any
required format, and more. For example a library may require
you to send them data in a specific format: you just define an
output template to suit the requirements and use it from then on
to transform catalogues and search results to suit the format.
This ability means you have complete control over your data and
how it is reported.